Legal

Privacy Policy

Your privacy matters to us. Here's how we handle your data.

Last updated: February 2026

This Privacy Policy describes how SaltCRM ("we", "us", or "our") collects, uses, and protects your personal information when you use our platform and services. By using SaltCRM, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect the following types of information:

  • Account Information: Name, email address, phone number, firm name, and role when you register.
  • Profile Information: Business details, location, services offered, and logo uploaded to your firm profile.
  • Usage Data: Pages visited, features used, time spent on the platform, and actions taken within your account.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Project Data: Projects, tasks, quotations, invoices, files, and other business data you create within the platform.
  • Communication Data: Messages sent through the platform, enquiry forms, and support requests.

2. How We Use Your Data

We use the collected information for the following purposes:

  • To provide, maintain, and improve our platform and services.
  • To process your registration and manage your account.
  • To enable core features such as project management, quotations, vendor coordination, and timesheets.
  • To send you important updates about your account, billing, and service changes.
  • To respond to your enquiries and provide customer support.
  • To analyse usage patterns and improve user experience.
  • To prevent fraud, abuse, and ensure platform security.

3. Data Security

We take the security of your data seriously and implement appropriate technical and organisational measures to protect it:

  • All data transmitted between your browser and our servers is encrypted using TLS/SSL.
  • Passwords are hashed using industry-standard algorithms and are never stored in plain text.
  • Access to production systems is restricted to authorised personnel only.
  • Regular security audits and vulnerability assessments are conducted.
  • Automated daily backups with encrypted off-site storage.

4. Cookies

We use cookies and similar technologies to:

  • Keep you signed in to your account (session cookies).
  • Remember your preferences and settings.
  • Understand how you use our platform (analytics cookies).
  • Protect against CSRF attacks (security cookies).

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain features.

5. Third-Party Services

We may share limited data with trusted third-party services for:

  • Payment Processing: Your payment information is processed securely by our payment gateway provider and is never stored on our servers.
  • Email Delivery: We use email service providers to send transactional emails (account verification, notifications).
  • Analytics: We use anonymised analytics to understand usage patterns and improve the platform.
  • Cloud Infrastructure: Our platform is hosted on secure cloud servers with enterprise-grade infrastructure.

We do not sell your personal data to any third party.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of your personal data at any time.
  • Correction: You can update or correct your information through your account settings.
  • Deletion: You can request deletion of your account and associated data by contacting us.
  • Export: You can export your project data, quotations, and other business data from the platform.
  • Opt-out: You can opt out of non-essential communications at any time.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes).

8. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our platform. Your continued use of SaltCRM after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: